You can return your Macy's order for a full refund within 30 days of purchase. Products must be in original, saleable condition with original tags. Go to the "Easy Returns" page and start your return by either signing into your Macy’s account or entering your order number. Bring your packaged return to any UPS access point. Purchases made online can also be returned in store. In-store purchases may only be returned to a Macy's store. For furniture and mattress returns, contact Macy's Customer Service at 1-888-822-6229.