Most items in original, undamaged condition can be returned to Wayfair within 30 days of delivery for a refund or store credit. Mattressess have a 100-night free trial; if you're not happy with your new sleep surface, you can get a refund (minus a $49-$99 fee) or store credit. Large appliances can be returned within 48 hours of delivery as long as they haven't been installed and are returned in the original packaging — you may have to pay the manufacturer's restocking fee. Open box items, clearance items, gift cards, personalized items, live plants and items marked as "nonreturnable" cannot be returned. To return an item, visit the "My Orders" section of "My Account" and choose the return option for the item you want to return (drop-off or pick-up). Once you've set up the return, you'll receive a confirmation email with specific instructions, including any return labels you need.
